Aura Studio

At Aura, we want you to be completely happy with your purchase. Please read our returns and exchanges policy carefully before placing your order.

1. Exchanges

We accept exchange requests within 5 days of delivery. We do not offer refunds unfortunately.

Items may be exchanged for a different size of the same item, subject to availability.

To qualify for an exchange, the item must:

* Be unworn and unwashed
* Be in its original condition
* Have all original tags and labels attached
* Be free from stains, makeup, perfume, deodorant or other marks
* Not have been altered or damaged
* Include any original packaging where applicable

For swimwear, underwear or other hygiene-sensitive items, the protective hygiene sticker must remain attached and intact.

2. Sale Items

Sale, clearance and promotional items are final sale and cannot be exchanged or returned, unless the item is defective or the law requires otherwise.

3. Change of Mind

We do not accept returns simply because you have changed your mind, selected the incorrect size or no longer want the item, except where required by applicable consumer law.

We strongly recommend checking our size guide before placing your order.

4. Incorrect or Defective Items

If you receive an incorrect or defective item, please contact us within 5 days of delivery.

Please provide:

* Your order number
* A description of the issue
* Clear photographs of the item and the defect, where applicable

We will assess the issue and, where appropriate, arrange a replacement or another suitable resolution.

An item that has been worn, washed, altered or damaged after delivery may not qualify for a replacement where the issue was caused by the customer.

5. Exchange Process

To request an exchange, email hello.aurastudioza@gmail.com with the subject:

Exchange Request – Order #[Order Number]

Please include your order number, the item you would like to exchange and the size you would like instead.

Once we receive your request, we will provide you with the relevant return instructions.

Please do not send items back without contacting us first.

6. Return Shipping

Unless the item received is defective or incorrect, the customer is responsible for the cost of returning an item for an exchange.

We recommend using a tracked delivery service, as we cannot be responsible for parcels that are lost or damaged while being returned to us.

7. Inspection

All returned items will be inspected before an exchange is approved.

If the item does not meet our return requirements, the exchange may be declined and the item may be returned to the customer.

8. Availability

Exchanges are subject to stock availability.

If the requested size is unavailable, we will contact you to discuss the available options.

9. Delivery

Delivery times may vary depending on the customer’s location and the courier service used.

Once an order has been handed over to the courier, delays caused by the courier are outside our direct control. We will, however, do our best to assist with any delivery-related enquiries.

10. Customer Information

Please ensure that your delivery address, contact number and email address are correct when placing your order. We cannot be held responsible for delays or additional costs caused by incorrect information supplied by the customer.

11. Contact Us

For all returns and exchange enquiries:

Email: hello.aurastudioza@gmail.com
Instagram: @aurastudio.za

By placing an order with us, you acknowledge that you have read and understood this policy.

Please note: This policy is intended to operate alongside, and not limit, any rights you may have under applicable South African consumer law.